FAQ'S
What is Karrot Natural?
Karrot Natural is a brand committed to providing high-quality, natural, and eco-friendly products designed to promote healthy and sustainable living.
Are your products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free. We never test on animals and ensure ethical sourcing of all our ingredients.
Where are your products made?
Our products are proudly made in India, adhering to the highest quality and safety standards.
Are your products suitable for all skin types?
Yes, our products are formulated with gentle, natural ingredients that are safe for all skin types. However, we recommend performing a patch test before regular use.
Ordering & Shipping
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can use this link to monitor the delivery status of your package.
What are your shipping charges?
We offer free shipping on all orders above ₹399. For orders below ₹399, a nominal shipping fee applies, which will be displayed at checkout.
How long does delivery take?
Orders are typically delivered within 5-7 business days. Delivery times may vary depending on your location.
Do you ship internationally?
Currently, we only ship within India. We’re working on expanding our reach soon!
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery if the product is unused and in its original packaging. To initiate a return, please contact our support team.
How will I receive my refund?
Refunds are processed within 7-10 business days after the return is approved. The amount will be credited back to your original payment method.
Returns & Refunds
Do your products contain parabens or sulfates?
No, all our products are free from harmful chemicals like parabens, sulfates, and artificial fragrances.
How should I store your products?
Store our products in a cool, dry place away from direct sunlight to maintain their efficacy.
Can I use your products during pregnancy?
While our products are made from natural ingredients, we recommend consulting with your healthcare provider before use during pregnancy.
Customer Support
How can I contact customer support?
You can reach us via email at support@karrotnatural.com or through the contact form on our website.
Do you offer discounts or promotions?
Yes, we frequently run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.